On September 22nd we had purchased a toy and a 9v battery for our daughter at the local Radio Shack using a gift credit we got from last X-Mas. We still had a few dollars left and began to realize I needed a good Skype ready headset for working with folks overseas and decided to go back to the store on October 21 to return the batter and use the rest of the credit to get the headset (which by the way was 1/2 off with a rebate form). I let my wife go in thinking, who would refuse a 9 month pregnant lady a return of an item which was unopened and we also still had the original receipt. Boy was I WRONG!! After waiting in the car with my screaming 2 year old daughter for what seemed like an eternity, I finally went into the store and asked what was going on. My wife, visibly upset was saying that “Stan” refused to give us credit for the 9V battery because it was bought with a gift card…. WHAT??? I asked to talk to the manager and he said “Sammy” would not be around until tomorrow. He said he would get in trouble for giving us credit for the battery and letting us apply it to the headset. This was after my wife told me that “Stan” had told another customer that he could lose his job by opening up a brand new cell phone and allowing another customer to exchange it for his used one. My wife of course kept calling him out on it… he was a little uneasy…

Well a week later I filed a complaint with our local BBB as well as contacted Radio Shack via there web-site and today my wife walked in and returned the battery… we’ll see what happens with the BBB complaint.. I asked for a formal letter of apology, 20% off my next purchase, and a full refund (which I already got)…

Lucky for “Stan” he was not there… I’m still tempted to go there and ask Stan if he knows what the return policy is…